You were probably guilty of ‘overconfidence’ in the last business decision you made in your accountancy firm.

We are all guilty of overconfidence. We naturally assume that we know more than we actually do and we jump to conclusions, thinking we can accurately predict the

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Start with a yes-tag question and change the outcome of conversations with your clients…

Asking the right questions transforms the conversations you have with your clients.Asking the right questions builds better relationships with your clients.Asking the right questions turns prospects into clients.Start

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Your Accountancy firm wins when you take client experience seriously

Your clients determine the future of your firm.Make a mistake, fail to treat a client well, miss a delivery or deadline or deal with a problem badly, and

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Get more from your people by encouraging initiative in your accountancy firm

You love it when a team member uses their initiative – every manager loves employees with initiative!When one of your team uses their initiative it generally means they

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The job of a managing partner – what exactly does this involve?

The short article below refers to the human aspect of being a managing director from an interview with Martijn de Lange, CEO of parcel delivery firm Hermes UK.I

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Single-minded focus to OKRs in your accountancy firm

Taking yourself out of the day-to-day running of your firm for even a short period of time to focus on your future strategic objectives can sometimes seem like

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What can the South Pole heroes teach you about the success of your accountancy firm?

It’s tempting to throw your hands up in despair when unexpected problems occur in your firm.It’s tempting to panic, stutter and stall when things happen out of your

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Can a simple question make a big difference in your accountancy firm?

It’s so easy to get bogged down with the day to day business of just getting the job done.In fact, like most business owners you probably spend most

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‘Good enough’ or ‘exceptional’ in your accountancy firm? You decide!

Creating the right working environment will have a big impact on the habits and behaviours of your people and help your firm improve its results and be more

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A simple message, a simple approach, one priority – use OKRs in your accountancy firm

What is a priority? Here is the dictionary definition:‘the fact or condition of being regarded or treated as more important than others’ or 'a thing that is regarded

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