The numbers don’t lie when it comes to client loyalty

When it comes to growing your firm, it’s clear that you must take your client service seriously.How you handle your clients and how you treat them when something

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Your accountancy firm wins when you communicate your value to your clients

How important to you and your team is the value you provide to your clients?How often do you discuss client value in team meetings?How good are you at

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You were probably guilty of ‘overconfidence’ in the last business decision you made in your accountancy firm.

We are all guilty of overconfidence. We naturally assume that we know more than we actually do and we jump to conclusions, thinking we can accurately predict the

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Take more risk with a better guarantee for the success of your accountancy firm

There is no doubt that a compelling guarantee will give your firm a competitive advantage.Think of it like this:Two identical products, two identical services, two online book stores,

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Start with a yes-tag question and change the outcome of conversations with your clients…

Asking the right questions transforms the conversations you have with your clients.Asking the right questions builds better relationships with your clients.Asking the right questions turns prospects into clients.Start

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Your Accountancy firm wins when you take client experience seriously

Your clients determine the future of your firm.Make a mistake, fail to treat a client well, miss a delivery or deadline or deal with a problem badly, and

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What can a pizza delivery man teach us about credibility?

It can be frustrating when you know you have the right product or service for your clients, but you cannot convince them to buy it.It’s even more frustrating

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Get more from your people by encouraging initiative in your accountancy firm

You love it when a team member uses their initiative – every manager loves employees with initiative!When one of your team uses their initiative it generally means they

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Use ‘pre-suasion’ for success in your accountancy firm…

‘Pre-suasion’ is the art of influence by capturing and channelling attention to move people in your direction so that they are more willing to agree with your idea

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Don’t be blinded by delight when it comes to your client service

Problems are always going to occur in any firm, it doesn’t matter how hard you try and avoid them.The real key to your business success is what you

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